Trokot generally uses the Australia Post to ensure safe tracking and delivery of your goods. Backorder items are generally shipped directly from Russia, in which case Russia Post (EMS) is used.
You will receive a confirmation email from Trokot to confirm your order has been placed. Once your order has been dispatched, you will receive an email from Trokot with tracking information. If you don’t receive an email, please check your junk mailbox and/or that the email address you have provided is correct. Please email us at email@example.com with your Order Number to check the status of your order.
Should anything go missing or get damaged in transit we will endeavour to assist where there is a legitimate claim. Trokot cannot be held responsible for lost or undelivered items.
If there is a delivery failure not caused by Trokot (for example, an item is returned to sender/undelivered due to an incorrect address provided), Trokot can resend the item once postage fees for re-delivery are paid.
The below processing and delivery timeframes apply to in-stock items only. Please allow up to 28 business days for the delivery of backorder items. If your order comprises both in-stock and backorder items, your whole order may be placed on backorder at the discretion of Trokot.
Please be aware that estimated delivery times for in-stock and backorder items are an estimate only. Trokot cannot guarantee delivery of your order within the estimated delivery time frame as once an item is dispatched from our warehouses, actual delivery times may vary and are beyond our control.
Important Update: Due to the impacts of Coronavirus, there are currently delivery delays (standard and express services) due to the high volume of parcels in the Australia Post delivery network.
For more information, please refer to: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs
We are currently shipping all backorder items from Russia to our warehouse in Caringbah, NSW before dispatching your order. Whilst our approximate lead time for delivery of backorder items is 28 days, unfortunately we are experiencing delivery delays due to the lack of flights and delays in shipments due to COVID-19. Please contact us if you would like an update on your order.
|Australian Standard Shipping
||Estimated Delivery Time
|2 Business Days
||Within 3-10 Business Days*
Express Post Shipping (Aus)
Estimated Delivery Time
Next Business Day
|Within 1-3 Days*
*except for NT, country & rural areas may take longer
The estimated delivery times are based on our experience with Australia Post. To calculate your personal delivery time, visit Australia Post Delivery Calculator and enter 2229 as the ‘from’ postcode.
Please be aware there may be some delays during and following any sale/promotional events and any exhibition’s we attend throughout the year.
International Shipping Zones:
|New Zealand (Zone 1) ||Asia Pacific (Zones 2, 3 & 5) ||USA & Canada (Zone 4) ||Rest of the world (Zone 6 to 8) |
|Live Rates ||Live Rates ||Live Rates ||Live Rates |
The Live Rates shown at checkout exclude any items which contain a Rear Windscreen. This includes 3 piece hemisphere sets, 5 piece hemisphere sets and 7 piece hemisphere sets. To obtain a more accurate shipping amount, please contact us with your shipping address and item. If an order is received which contains a Rear Windscreen, you will be contacted with a shipping quote before your order is processed.
If you have any questions regarding shipping, please do not hesitate to contact us for more information.
KNOW YOUR ZONE!
International postage charges are determined by the zone your destination country belongs to.
Australia Post divides the international delivery network into zones, based on delivery costs and speed. Each zone has its price point. The zone structure Australia Post uses depends on the weight of the item being sent. Our website will calculate weight automatically.
The cost of sending your parcel overseas is determined by which one of the 8 zones it’s being sent to.
A summary of zones for popular destination countries is provided below. For a comprehensive list, please go to the above link.
|Destination country ||Parcel zone ||Letter zone |
|Austria ||7 ||Rest of the World |
|Belgium ||7 ||Rest of the World |
|Canada ||4 ||Rest of the World |
|China ||2 ||Asia Pacific |
|Denmark ||7 ||Rest of the World |
|Fiji ||5 ||Asia Pacific |
|Finland ||7 ||Rest of the World |
|France ||6 ||Rest of the World |
|Germany ||6 ||Rest of the World |
|Greece ||7 ||Rest of the World |
|Hong Kong China ||2 ||Asia Pacific |
|India ||3 ||Asia Pacific |
|Indonesia ||3 ||Asia Pacific |
|Ireland ||6 ||Rest of the World |
|Israel ||8 ||Rest of the World |
|Italy ||6 ||Rest of the World |
|Japan ||2 ||Asia Pacific |
|Korea, South ||3 ||Asia Pacific |
|Malaysia ||3 ||Asia Pacific |
|Malta ||7 ||Rest of the World |
|Netherlands ||6 ||Rest of the World |
|New Caledonia ||5 ||Asia Pacific |
|New Zealand ||1 ||New Zealand |
|Norway ||6 ||Rest of the World |
|Papua New Guinea ||5 ||Asia Pacific |
|Philippines ||5 ||Asia Pacific |
|Poland ||7 ||Rest of the World |
|Singapore ||3 ||Asia Pacific |
|Solomon Islands ||5 ||Asia Pacific |
|South Africa ||7 ||Rest of the World |
|Spain ||6 ||Rest of the World |
|Sri Lanka ||5 ||Asia Pacific |
|Sweden ||6 ||Rest of the World |
|Switzerland ||6 ||Rest of the World |
|Taiwan ||3 ||Asia Pacific |
|Thailand ||3 ||Asia Pacific |
|United Kingdom ||6 ||Rest of the World |
|USA ||4 ||Rest of the World |
|Vietnam ||3 ||Asia Pacific |