1. Introduction
At Trokot Australia (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in a transparent, lawful, and secure way.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or interact with our website https://trokot.com.au/ (“Website”) and use our services.
This policy is drafted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). OAIC
2. What Personal Information We Collect
We may collect personal information that identifies you or from which you can be reasonably identified, including:
- Name, email address, phone number, postal address
- Account information (if you register or create an account)
- Order, payment and delivery details
- Enquiries made through contact forms, email or phone
- Website interaction data (via cookies/analytics)
- Any other information you voluntarily provide
We do not collect sensitive information (e.g. health, religious) without your explicit consent. Sprintlaw
3. How We Collect Your Personal Information
We collect personal information:
- Directly from you (e.g. when you place an order, register, contact us)
- Automatically through your use of our Website (e.g. cookies, analytics tools)
- From third-party systems where applicable (e.g. payment processors, delivery partners)
For automated data collection devices/technologies (cookies, analytics), see our Cookies section. Sprintlaw
4. Purposes for Which We Use Personal Information
We may use personal information to:
- Provide, manage, and personalise our services and Website
- Process your orders and payments
- Communicate with you (e.g. order updates, customer support)
- Improve our Website, products and services
- Send marketing communications (only with your consent)
- Comply with legal obligations
We will not use your personal information for unrelated secondary purposes without your consent. OAIC
5. Cookies and Analytics
We use cookies and similar technologies to collect anonymous data about how visitors use our Website (e.g. pages visited, device/browser type). This helps us improve user experience.
You can disable cookies in your browser settings, but this may affect your ability to use some features of our Website. Department of Social Services
6. Disclosure of Personal Information
We may share personal information with:
- Third-party service providers (e.g. payment gateways, delivery companies)
- Technical and hosting service providers
- Analytics and marketing service providers
We will not sell your personal information to unrelated third parties. Where information may be transferred outside Australia, we will take reasonable steps to ensure it is protected. Not-for-profit Law
7. Data Security and Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards.
We retain personal information only for as long as reasonably necessary to fulfil purposes outlined in this policy or as required by law. Not-for-profit Law
8. Access, Correction and Complaints
You may request access to the personal information we hold about you, request corrections if it is inaccurate, or ask questions about this Privacy Policy.
If you have a privacy-related complaint, contact us and we will respond promptly.
9. Contact Information
For privacy inquiries, access or correction requests, or complaints:
Trokot Australia
Email: [email protected]
Address: 99 Derby Street, Silverwater, NSW, 2128
Phone: +61 2 9538 4633
10. Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will be posted here with the “Last updated” date.