All Trokot Snap Shades are vehicle specific. If you do not believe the product you have received fits your vehicle, please email us with photos of the product and your vehicle. We will endeavour to assist with the installation of the product. If we are unable to assist, we will provide a full refund or exchange.
If you are unsure which item best suits your vehicle, please contact us to confirm as customers will be responsible for any return postage costs for any items ordered incorrectly.
No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories.
To exchange or return your item, simply send us an email and send the item back to the below address. Please include your Order Number (as specified in your Order Receipt).
Trokot
Returns
99 Derby Street
Silverwaters NSW 2128, AUSTRALIA
Return & Exchange Policy
- Customers are responsible for all return postage costs for change of mind exchanges and refunds.
- Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
- Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
- We must be contacted of a fault/damage within 30 days of purchase. When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
- If your product is assessed as faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund.
- We must be contacted if you believe you have received an incorrect item for your order within 30 days of purchase. When returning an incorrect item sent, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the incorrect item may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
- We do not dispatch replacement shades until the damaged/faulty item or incorrect item provided is received back.
- We will not provide a refund or exchange for free/bonus items.
- We will not provide a refund for any goods that are in transit or deemed lost in transit.
- Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel.
- We are not able to provide any exchange or refund for items lost in transit or items that are received back damaged/not in merchantable condition.
- We do not provide refund on any postage costs paid.
- For any items returned from a bundle set, the bundle discount received will be forfeited and the remaining items will revert back to regular retail price. The refunded amount will reflect this price adjustment.
- Please allow 10 business days from the day your parcel is delivered for your exchange or return to be processed. We will credit your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.